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  • Writer's pictureIan Morris

Why you should regularly review your brand messaging

In today’s quick-moving world, it’s easy for brand messaging to become stagnant or outdated. What might have resonated with your audience a few years ago could now be falling on deaf ears. That’s why regular reviews are not just beneficial but crucial in staying relevant and appealing to your target market.


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Regularly reviewing your brand messaging is a healthy practice, to ensure it resonates with your audience and their evolving expectations. It’s the fundamental practice of maintaining a distinctive and competitive position.


Why you should review your brand messaging


A recent experience with a client of ours highlighted the transformative power of revisiting and refining your brand messaging. Three years after running a comprehensive brand workshop, we returned for a rediscovery session. The goal was clear: to realign their messaging with the current market dynamics and the evolving expectations of their customers.


At Threerooms, we understand that in the dynamic landscape of today’s market, staying relevant is not just a goal but a necessity for sustainable success. Which is why we’ve developed our 3 C’s model – Customer, Company, Competitors. This framework allows us to delve deep into understanding how the company has evolved, how the competitive landscape has shifted, and crucially, how customer expectations have changed.


In this article, we share tips on how you too can ensure your brand resonates with the changing tide of your audience, using our 3 C’s model: Customer, Company, Competitors.

Adapt to your customers


Understanding your customer is the bedrock of effective brand messaging. Consumer behaviours change, and so do their preferences. Taking another look at your audience personas can reveal a huge shift that may not have been previously anticipated. Not only this, but there may be new threats and opportunities emerged since you last defined them.


By observing these changes, you’re able to tailor the messaging to directly address the concerns, needs, and aspirations of their current customer base. This not only strengthens your brand but also positions it to navigate challenges and seize opportunities effectively.


Questions to ask yourself:


  1. Who are our current customers, and what are their demographics?

  2. What problems or challenges are our customers facing today?

  3. What are the key trends and changes in consumer behavior within our industry?

  4. How have customer preferences evolved since our last audience persona analysis?

  5. Are there new competitors, technologies, or market dynamics that pose threats or opportunities?

  6. What are the common goals, values, and aspirations of our target audience?

  7. What channels and platforms do our customers prefer for communication and engagement?

  8. How can we better align our messaging to address the evolving needs and concerns of our current customer base?


By regularly revisiting these questions, you can stay attuned to your audience’s changing needs and adapt your brand messaging accordingly.




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Company evolution


Companies are dynamic entities that continually evolve, adapt, and grow in response to a changing world. Understanding what has changed, innovations, and value shifts that have taken place allows you to paint a vivid picture of how the company has transformed. These insights are essential not only to reflect the current state of the organisation but also to project its future vision.


By recognising what has changed and what new elements have been introduced, you can align your messaging with the evolving core values of the company. This strategic approach not only resonates with the present but also lays the foundation for future growth and success. It highlights your commitment to staying relevant and forward-thinking in an ever-changing business landscape.


Questions to ask yourself:


  1. How have our products or services evolved to better meet customer needs and expectations?

  2. Have there been any shifts in our target audience, and if so, what are their new demographics, preferences, or pain points?

  3. What technological advancements have impacted our industry or operations?

  4. Have there been any changes in the competitive landscape, and how have we adapted to them?

  5. How have societal, cultural, or environmental factors influenced our company’s values and practices?

  6. What internal changes or innovations, such as new leadership, processes, or initiatives, have been implemented?

  7. Are there any regulatory or legal changes that have affected our industry?

  8. What feedback have we received from customers, employees, or stakeholders about our company’s changes?


These questions can help you gain a comprehensive understanding of what has changed for your company, enabling you to adapt your messaging effectively and align with evolving core values and priorities.



Competitor review


In the fast-paced world of business, where change is constant, competitors perpetually strive to capture the attention of the shared audience. For this reason, it’s crucial you review the competitive landscape surrounding your brand. This deep dive should extend beyond merely acknowledging the presence of rivals; it should be a comprehensive analysis of their messaging strategies, brand positioning, and market presence.


Through this process, you’re able to identify whitespace in the marketplace — the untapped opportunities and unmet needs. This competitive analysis provides valuable insights, allowing you to craft a distinct and compelling narrative that sets you apart from the crowd.


It’s not just about understanding the competitive landscape but about strategically positioning yourself to thrive within it. By leveraging this knowledge, you can develop compelling messaging that not only resonates with your audience but also stands out as an innovative and unique voice in your industry.


Questions to ask yourself:


  1. Who are our primary competitors in the market, and what are their core strengths and weaknesses?

  2. How do our competitors position themselves in the market, and what messaging strategies do they use?

  3. What unique value propositions (USP) or differentiators do our competitors offer to their customers?

  4. Are there any emerging competitors or disruptors in our industry that we should be aware of?

  5. What is the overall market perception of our competitors, and how does it compare to our brand’s image?

  6. What marketing channels and platforms do our competitors use to reach their audience?

  7. What customer feedback or reviews can provide insights into our competitors’ performance and areas for improvement?

  8. How can we leverage our competitor analysis to identify gaps in the market and unmet customer needs that we can address with our brand’s messaging?


By answering these questions, you can conduct a comprehensive competitor review that helps you position your brand effectively and develop a compelling messaging strategy that stands out in your industry.


At Threerooms, we can do all this for you – we provide strategic advice and ambitious design to help brands stand out and thrive. Want to know more about our workshops? Get in touch today.


The power of refinement of brand messaging


This isn’t just a cosmetic makeover; it’s a strategic realignment that makes your brand messaging more targeted, more relevant, and more compelling to your audience. The result? More engagement and resonance among your customer base. It helps solidify existing customer relationships and also attract new ones.


It’s about redefining the very essence of how you communicate with the world – positioning you as a powerful and relatable voice in your industry.



Why you need a Brand Workshop


Markets evolve, customer expectations shift, and your company grows and changes. To stay ahead, your brand messaging must evolve too.


If you’re ready to sharpen your brand’s narrative, enhance its relevance, and make it more compelling than ever, we invite you to join us for a discovery session. Our award-winning brand agency specialises in B2B messaging, and we’re here to guide you through the process.


Get in touch today to embark on a journey of discovery, where we’ll unravel the intricacies of your brand into messaging that speaks directly to your audience. Let’s ensure your brand not only survives but thrives in the dynamic landscape of today’s business world.

An extension of your team


Threerooms, a multi-award-winning branding agency, has dedicated over 20 years to optimising brands and driving business success. Whether crafting new brands or refining established ones, our team is committed to delivering brand transformation tailored to help you reach your goals.


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